Get Help with Technology on Tech Tuesdays

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San Juan Island Library announced today a new program offering individual help with technology problems. Help is available for technology issues such as downloading apps and data, changing smartphone and tablet settings and using their features, using eReaders, and borrowing library eBooks and eAudiobooks.

Trained library volunteers, called tech-xperts, will be on hand on Tuesday mornings from 10:00 AM to 11:30 AM to help the public. Tech-xpert volunteers have trained to answer general questions and are adept at finding solutions to technology obstacles.

“We’re calling this a beta program,” said outreach coordinator Beth Helstien. “We’ll try this way of offering one-on-one assistance to see if we can help people with their technology questions more quickly.  We hope that this volunteer program can reduce the need for Library technology classes. These last few years we have added more technology classes, but it can be a long time between sessions. Tech Tuesdays should be an efficient way to serve the public longing for help with all things digital,” she said.

“If you need help with technology, visit the Library on a Tuesday morning. Bring your portable device (laptop, tablet or smartphone), and note that a very common problem is forgotten passwords. Looking up your passwords before you ask for help at the Library will save you a lot of time,” Helstien added. Library laptop computers are also available to borrow for help with common applications.

Library cards are free of charge to islanders with proof of residency. In addition to its collections of materials to loan and online resources available at www.sjlib.org, the Library also provides public access computers and WiFi. Library hours are Monday, Wednesday, and Friday from 10 a.m. to 6 p.m. Tuesday and Thursday from 10 a.m. to 8 p.m., Saturday from 10 a.m. to 5 p.m. and Sunday from 1 p.m. to 5 p.m.

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