Washington State residents with vehicle and vessel transactions due in December are urged to complete them by Friday, December 9. On Monday, December 12, the Washington State Department of Licensing will implement, statewide, a new state-of-the-art computer system for vehicle and vessel title and registration transactions.
The new system will replace a 30-year-old, text-based system with a modern system used successfully in several other states across the country.
The launch of this new system will have two notable customer service impacts before and after it is turned on December 12:
- Online vehicle tab renewal will be offline from December 6 until the new system is turned on December 12. Other vehicle-related online services, such as online filing of a report of sale, online vehicle or boat change of address, and other types of vehicle or boat online transactions or lookups, will be offline from the evening of Friday, December 9, until the new system is turned on December 12.
- Following the launch on December 12, customers may experience longer wait times as licensing staff become comfortable processing transactions using the new system.
Customer Service staff at the San Juan County Auditor’s Office have been preparing for this launch for months. Each staff member has completed two online courses, as well as a two-day, in-person, hands-on workshop. For the two weeks prior to the December 12 launch, the office is able to work in both systems in tandem, in order to practice using the new system.
Nonetheless, a change to a new system will inevitably cause delays in processing. Auditor Milene Henley is asking customers for patience in the days immediately following the launch. Read More »