Notice from SJC Dept. of Emergency Management

Posted April 6, 2018 at 12:27 pm by

Antic­i­pat­ed Impacts from Com­mu­ni­ca­tions Dis­rup­tion Night of April 12th-13th

Both San Juan Coun­ty and Town of Fri­day Har­bor Gov­ern­ments and local Emer­gency Respon­seAgen­cies a re mon­i­tor­ing updates from Rock Island and Cen­tu­ry Link regard­ing next week’s sched­uled dis­rup­tion to island com­mu­ni­ca­tions services.

Here are the most crit­i­cal things we’ve learned and that we’d like to make sure res­i­dents know:

  • The dis­rup­tion is due to work being done on High­way 20 in Anacortes.
  • The dis­rup­tion is expect­ed to start at 9pm on Thurs­day April 12th and con­clude no lat­er than 6am on Fri­day the 13th.
  • Cen­tu­ry Link land­line phones will be oper­a­tional, includ­ing cus­tomers’ abil­i­ty to call 911.
  • Cen­tu­ry Link data ser­vices, includ­ing VOIP phones will be non-oper­a­tional dur­ing the outage.
  • Rock Island VOIP phone ser­vices will be operational.
  • Most Rock Island data ser­vices will be very lim­it­ed to non-operational.
  • T‑Mobile cel­lu­lar cus­tomers should have ser­vice for voice (includ­ing 911), and very lim­it­ed data.
  • Ser­vice for oth­er cel­lu­lar phone cus­tomers will like­ly be impact­ed. How­ev­er: all cell phone users should be able to call 911 on their cell phones if they’re in range of any func­tion­ing provider tow­er, includ­ing T‑Mobile. Even if your phone says no cov­er­age, 911 calls may still go through.

Please DO NOT call Rock Island, or Cen­tu­ry Link to report or inquire about the out­age, or make 911 “test calls” dur­ing the event. If you have any kind of a data connection

PLEASE DO NOT STREAM VIDEO. This will tie up back-up sys­tems we’re count­ing on to car­ry 911 and oth­er crit­i­cal calls.

If you live alone and use a “Life Alert” type device, con­sid­er stay­ing with a friend or arrange to have a friend or neigh­bor check on or stay with you.
In the event you do have an emer­gency dur­ing the com­mu­ni­ca­tions dis­rup­tion, here’s what you should do and know:

  1. First, if you have access to a land­line phone, use it to call 911.
  2. If that does­n’t work and you have access to a cel­lu­lar phone, use it to call 911, even if it seems like you don’t have service.
  3. If nei­ther of those options work, and you live on:

Orcas: Go to the East­sound, Deer Har­bor, or Doe Bay fire sta­tions and report your emer­gency to staff on duty.

San Juan: Go to near­est fire sta­tion and use 911 call box mount­ed on out­side of sta­tion to call 911, or report your emer­gency to Sher­if­f’s Office at Coun­ty Courthouse.

Lopez: Go to near­est fire sta­tion and report your emer­gency to staff on duty.

Shaw: Fol­low instruc­tions post­ed on fer­ry land­ing sign board by local Fire/EMS Staff

Out­er Island: If cell phone and land­line phones are unavail­able, call Coast Guard on Chan­nel 16 on a marine radio and ask them to con­tact San Juan Coun­ty Dispatch.

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  1. Reminder: ALL Internet and Most Phones Will Be Out April 12, 9PM – April 13, 6AM | Roche Harbor Neighborhood Association

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