OPALCO Extends COVID-19 Bill Pay Assistance

Posted August 19, 2020 at 6:02 pm by

Mem­bers who are strug­gling to pay their pow­er bills dur­ing COVID-19 can apply for assis­tance to keep their OPALCO accounts up to date. The Board vot­ed to con­tin­ue COVID-19 Relief Mea­sures for as long as the approved fund­ing lasts. Mem­bers can apply for assis­tance online at www.opalco.com or through their Family/Community Resource Cen­ter. The mea­sures avail­able include:

  • No fees or dis­con­nects for late bills and pay­ment plans to meet any bud­get. No appli­ca­tion nec­es­sary, but a pay­ment plan must be in place if the account is in arrears.
  • Ener­gy Assist (EAP) bill cred­it pro­gram – just check the COVID-19 box on the online form to receive a month­lybill cred­it of $31.41–61.41 for two months – based on house­hold size.
  • Com­mer­cial mem­bers can apply for the EAP‑C pro­gram, which will waive the ser­vice access charge (fixed charge) of $67.57/mo for two billing cycles.
  • Any­one in the Ener­gy Assist pro­grams can also get a $25 month­ly bill cred­it from Rock Island for their inter­net ser­vice – just show them your OPALCO bill with the cred­it line item.
  • Full details avail­able online: opalco.com/covid-19-relief-measures/.

The Co-op will not dis­con­nect mem­bers for non-pay­ment dur­ing this peri­od of pan­dem­ic mit­i­ga­tion mea­sures, how­ev­er mem­bers are still respon­si­ble for pay­ing their bills and any accu­mu­lat­ed bal­ances. OPALCO will be reach­ing out to mem­bers whose accounts are in arrears to set up pay­ment plans and help man­age account bal­ances that will even­tu­al­ly come due. You may get a let­ter, door tag or auto­mat­ed call from OPALCO to dis­cuss your past-due bal­ances, but OPALCO will nev­er call you to dis­con­nect your ser­vice. If we call you over the phone, a live rep­re­sen­ta­tive will advise you of pay­ment options. Beware of oppor­tunis­tic scam callers who are pos­ing as elec­tric providers across the nation. Be proac­tive and call 360–376-3500 to check on your account sta­tus, and set up a pay­ment plan if necessary.

With the heat­ing sea­son around the cor­ner, mem­bers who are already strug­gling will face fur­ther hard­ship and OPALCO is con­cerned about meet­ing the grow­ing need. Please help spread the word that help is avail­able – and donate to Project PAL if you are able.  Mem­bers can round up their bill each month, make one-time or month­ly dona­tions, donate their Com­mu­ni­ty Solar cred­its and/or pur­chase a “gift of pow­er” cer­tifi­cate to be applied to a co-op neighbor’s account. Please call 360–376-3500 to make a dona­tion or gift – or you can make a char­i­titable gift to the Project PAL Fund held at the Orcas Island Com­mu­ni­ty Foundation.

Orcas Pow­er & Light Coop­er­a­tive (OPALCO) is our mem­ber-owned coop­er­a­tive elec­tric util­i­ty, serv­ing about 11,500 mem­bers on 20 islands in San Juan Coun­ty.  OPALCO pro­vides elec­tric­i­ty that is 97% green­house-gas free and is gen­er­at­ed pre­dom­i­nant­ly by hydro­elec­tric plants. OPALCO was found­ed in 1937. Fol­low OPALCO @OrcasPower on Face­book and Twitter.

You can support the San Juan Update by doing business with our loyal advertisers, and by making a one-time contribution or a recurring donation.


Categories: Community, Energy

No comments yet. Be the first!

Leave a Reply

Your email address will not be published.

By submitting a comment you grant the San Juan Update a perpetual license to reproduce your words and name/web site in attribution. Inappropriate, irrelevant and contentious comments may not be published at an admin's discretion. Your email is used for verification purposes only, it will never be shared.

Receive new post updates: Entries (RSS)
Receive followup comments updates: RSS 2.0