Awards for Peace Island Medical Center

Posted October 1, 2020 at 12:03 pm by

Peace­Health Peace Island Med­ical Cen­ter in Fri­day Har­bor, Wash­ing­ton, has been named a 2020 Guardian of Excel­lence and 2020 Pin­na­cle of Excel­lence Award win­ner by Press Ganey.

These awards are a nation­al­ly rec­og­nized sym­bols of achieve­ment in health care. Pre­sent­ed annu­al­ly, the awards hon­or health care facil­i­ties who con­sis­tent­ly achieved per­for­mance in the top five per­cent in patient expe­ri­ence of Press Ganey client health care facil­i­ties nationwide.

For a fourth year in a row, Peace­Health Peace Island received The Guardian of Excel­lence award for Patient Expe­ri­ence in the Emer­gency Depart­ment.  Patient feed­back sur­veys con­sis­tent­ly placed this depart­ment in the top 95th per­centile or above for each report­ing peri­od dur­ing the award year. The sur­vey cap­tures patient respons­es relat­ed to com­mu­ni­ca­tion, wait times, respect and cour­tesy, patient pri­va­cy and pain control.

The 2020 Pin­na­cle of Excel­lence Award hon­ors Peace­Health Peace Island as a top per­form­ing orga­ni­za­tion based on extra­or­di­nary achieve­ment and con­sis­tent­ly high lev­els of excel­lence over a three-year peri­od. This is the sec­ond year the med­ical cen­ter has received the award.

Accord­ing to Jack Estra­da, chief admin­is­tra­tive offi­cer (inter­im), these awards rep­re­sent an impor­tant recog­ni­tion from the industry’s leader in mea­sur­ing, under­stand­ing and improv­ing the patient expe­ri­ence. “We’re thrilled and very hon­ored to be rec­og­nized with both of these achieve­ments,” Estra­da said, “Care­givers in our emer­gency depart­ment work col­lab­o­ra­tive­ly to respond to patient needs and  con­sis­tent­ly deliv­er safe, excep­tion­al patient care. It’s a com­mit­ment to qual­i­ty and ser­vice that we share with our community.” 

“The care­givers of these award-win­ning orga­ni­za­tions touch the lives of count­less mil­lions across the coun­try every day, and we are hon­ored to rec­og­nize their extra­or­di­nary work,” said Patrick T. Ryan, chief exec­u­tive offi­cer of Press Ganey, “To achieve these lev­els of suc­cess, lead­ers embraced the human­i­ty of health care. They lis­tened to the voic­es of care­givers and con­sumers and lever­aged rich data and insights to inform tar­get­ed improve­ment strate­gies and dri­ve the lev­el of trans­for­ma­tion need­ed to con­sis­tent­ly deliv­er safe, high-qual­i­ty care in the com­plex health care envi­ron­ment. Their ongo­ing focus on clin­i­cal and ser­vice excel­lence is par­tic­u­lar­ly cru­cial as the pan­dem­ic con­tin­ues to chal­lenge their day-to-day oper­a­tions. The accom­plish­ments of our clients are tru­ly remark­able and inspir­ing, and we are proud to part­ner with them in this noble work.”

Peace­Health Peace Island’s achieve­ments will be rec­og­nized dur­ing the gen­er­al ses­sion remarks at the Press Ganey Vir­tu­al Nation­al Client Con­fer­ence, Nov. 16–18, 2020.


About Peace­Health
Based in Van­cou­ver, Wash., Peace­Health is a not-for-prof­it Catholic health sys­tem offer­ing care to com­mu­ni­ties in Wash­ing­ton, Ore­gon and Alas­ka. In 1890, the Sis­ters of St. Joseph of Peace found­ed what has become Peace­Health. Peace­Health Peace Island Med­ical Cen­ter, a 10-bed Crit­i­cal Access Hos­pi­tal in Fri­day Har­bor, serves com­mu­ni­ties in the San Juan Islands. Key ser­vices include gen­er­al and ortho­pe­dic surgery, oncol­o­gy, behav­ioral health and pri­ma­ry care. Vis­it us online at

About Press Ganey
Press Ganey pio­neered the health care per­for­mance improve­ment move­ment more than 30 years ago. Today, Press Ganey offers an inte­grat­ed suite of solu­tions that enables enter­prise trans­for­ma­tion across the patient jour­ney. Deliv­ered through a cut­ting-edge dig­i­tal plat­form built on a foun­da­tion of data secu­ri­ty, Press Ganey solu­tions address safe­ty, clin­i­cal excel­lence, patient expe­ri­ence, and work­force engage­ment. The com­pa­ny works with more than 41,000 health care facil­i­ties in its mis­sion to reduce patient suf­fer­ing and enhance care­giv­er resilience to improve the over­all safe­ty, qual­i­ty, and expe­ri­ence of care.

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